Reuse trained knowledge
Assign one of your organization’s existing chatbots to the WhatsApp connection.
WhatsApp chatbot automation
Bring your trained business assistant to WhatsApp.
Connect an organization-approved chatbot to Meta WhatsApp Cloud API and respond using the same business knowledge that powers your website assistant.
Designed for: Businesses using an eligible Meta WhatsApp Business account and WhatsApp Cloud API
Keep conversation context
Handle automated messages and human follow-up through a shared business workflow.
Admin-controlled access
Platform administrators decide which organizations can access WhatsApp automation.
How it works
From setup to customer conversation.
Build around verified business content, configure the experience, then review real questions and improve the source information over time.
- 1
Prepare an eligible WhatsApp Business account in Meta.
- 2
Configure the callback URL, verification token, and API credentials.
- 3
Assign a trained chatbot to the connection.
- 4
Test inbound messages and human follow-up.
Frequently asked questions
Questions about whatsapp chatbot automation
ChatNestly access depends on your plan, while Meta may charge for WhatsApp conversations according to its current pricing and policies.
Meta generally requires an eligible number connected through WhatsApp Business Platform. Existing registrations may need migration or disconnection first.
No. The platform administrator controls WhatsApp access and the organization then configures its own connection.
Build an assistant trained for your business.
Start free, add trusted knowledge, and install your chatbot when it is ready.