Whatsapp Chatbot Automation
ChatNestly AI WhatsApp Chatbot helps businesses automate everyday WhatsApp conversations, answer common customer questions, send scheduled messages, manage bulk campaigns, and let multiple team members handle conversations from one place. Connect through the official Meta WhatsApp Business API and keep AI automation and human support working together
No credit card required · Install when your assistant is ready
Why teams Love ChatNestly
Designed for businesses using an eligible meta whatsapp business account and whatsapp cloud api.
Answer Common Customer Questions Automatically Through Your WhatsApp Business Number
Train Your WhatsApp AI Chatbot With Your Own Business Knowledge
Assign Customer Conversations Directly to the Right Support Team Member
Schedule WhatsApp Messages to Reach Customers at the Right Time
Send Bulk WhatsApp Messages Through the Official Meta Business API
Create Customer Categories for More Relevant and Targeted WhatsApp Messaging
Let Your Team Take Over Conversations That Need Human Support
Manage Customer Conversations and Follow-Ups From One Shared WhatsApp Inbox
Key platform features
Configure the experience around your business instead of forcing every team into the same workflow.
Add one lightweight script to WordPress, Shopify, WooCommerce, Wix, Laravel, React, PHP, or another website.
Configure each chatbot’s reply language and create assistants for the audiences, brands, or regions your organization serves.
Keep website and WhatsApp conversations visible in the workspace with clear AI and support-agent replies.
Match the widget to your website without rebuilding it. Control the chatbot identity and where its launcher appears.
Build answers from approved website pages, sitemaps, PDFs, DOCX, TXT, CSV, FAQs, and manual knowledge.
Invite an organization team and decide which chatbots and workspace areas each member can access.
Built for this workflow
Let your WhatsApp AI chatbot handle common questions even when someone from your team isn't immediately available.
Capture customer requirements and lead information during conversations so your team has useful context for follow-up.
Use your business knowledge to automate straightforward WhatsApp conversations that would otherwise need a manual reply.
Assign chats to individual team members so your team can see who is responsible for handling each customer conversation.
Use contact categories, scheduled messages, and compliant bulk messaging to make planned WhatsApp communication easier to manage.
Let AI handle routine questions while your team takes over conversations that need judgement, personal attention, or a more detailed response.
How it works
Launch carefully, review real visitor questions, and retrain when important source information changes.
Keeping this short and one-line, matching your other solution pages:
Connect your business number through the official Meta WhatsApp Business API.
Add your website, FAQs, documents, and important business information.
Let AI answer common customer questions automatically on WhatsApp.
Capture customer details and organise contacts into useful categories.
Schedule messages or prepare bulk campaigns for appropriate customer groups.
Assign incoming conversations to the right member of your team.
Review customer conversations, history, and important follow-up information.
Your team takes over whenever a conversation needs personal attention.
Frequently asked questions
A WhatsApp chatbot for business automatically handles supported customer conversations through WhatsApp, helping answer common questions, capture leads, and connect customers with your team when needed.
ChatNestly connects your business communication with the WhatsApp Business Platform and uses your provided business knowledge to handle supported customer conversations automatically.
ChatNestly supports WhatsApp automation through the official Meta WhatsApp Business API for supported business messaging and customer communication workflows.
Yes. Customer conversations can be assigned to individual team members so your team can clearly manage who is responsible for each conversation.
Yes. ChatNestly supports scheduled WhatsApp messaging so you can prepare appropriate customer messages in advance and send them at the planned time.
ChatNestly supports bulk WhatsApp messaging through the official Meta WhatsApp Business API for appropriate opted-in audiences, subject to applicable Meta messaging and template requirements.
Yes. You can organise contacts into custom categories to make customer management and targeted WhatsApp communication easier.
Yes. A shared team workflow allows customer conversations to be managed and assigned instead of depending on one person to handle every message.
Yes. Routine questions can be handled by AI while conversations requiring personal assistance can be passed to your team.
Yes. You can use relevant website content, FAQs, documents, services, and other business knowledge to help the chatbot answer supported customer questions.
Yes. Your chatbot can collect customer information and enquiry context during conversations, giving your sales team more useful information for follow-up.
Promotional messaging can be used for appropriately opted-in audiences when it follows applicable WhatsApp Business Platform policies, template requirements, and messaging rules.
A WhatsApp chatbot is an automated system that directly interacts with customers via WhatsApp. It can respond to frequently asked questions, give product or service information, gather customer information, and support user needs without necessitating your employees to respond manually each time.
Using WhatsApp Chatbot Automation, companies can deal with daily interactions with customers in a faster way, and remain available around the clock.
All a customer has to do is send a message to your business via WhatsApp. The WhatsApp AI chatbot can comprehend the question and provide relevant data based on the business data and instructions given to it.
For instance, customers can inquire about pricing, services, hours of operation, product information, appointments, or other frequently asked questions, and get a prompt reply.
Customers prefer quick and convenient communication. A WhatsApp chatbot for business helps reduce response times and ensures customers don't have to wait for basic information.
It can also reduce repetitive work for your support team, allowing them to focus on conversations that genuinely require human assistance.
To create WhatsApp chatbot automation, you first have to determine what are the most common questions that your customer asks you each time. You can add your company's details, products and services, FAQs, etc. and set your chatbot to reply to these conversations.
From a WhatsApp chatbot free solution to Meta AI chatbot WhatsApp and the best AI WhatsApp chatbot, you should opt for a platform that delivers easy and effective automation, including a reliable customer support chatbot that helps your customers get quick answers and better assistance.
Use ChatNestly to automate customer support, answer questions, capture leads, and make your business available 24/7.
Register today and start building smarter WhatsApp conversations with ChatNestly.
Automation shouldn't mean trapping a customer inside a chatbot.
ChatNestly can answer routine questions first. When a conversation becomes more specific or the customer needs personal help, it can move to your team.
The conversation can then be assigned to the appropriate team member so they can continue with the context already available.
This AI-to-human model is also a standard pattern in current WhatsApp support systems, where automation handles repetitive requests and agents take over more complex conversations.
Need to reach a group of customers about an update, offer, announcement, reminder, or other relevant communication?
ChatNestly lets businesses manage bulk WhatsApp messaging through the official Meta WhatsApp Business API.
Instead of sending messages one customer at a time, you can prepare your campaign, choose the appropriate audience, and manage communication more efficiently.
Use bulk messaging for appropriate business communication such as:
Product Updates • Offers & Promotions • Service Announcements • Event Updates • Customer Reminders • Business Updates
WhatsApp Business Platform messaging is subject to Meta's messaging rules, including opt-in requirements and template requirements in applicable situations. Current WhatsApp Business Platform guidance distinguishes free-form replies within the customer-service window from approved template messaging outside it. BPAI
Not every WhatsApp message needs to be sent immediately.
With WhatsApp message scheduling, your team can prepare messages in advance and choose when they should be sent.
This can make everyday communication easier for reminders, follow-ups, announcements, campaigns, and other planned customer messages.
Instead of relying on someone to remember to send each message manually, your communication can be prepared ahead of time.
Start building today
Create your chatbot, add trusted knowledge, assign your team, and install it on an approved website.