Ai Chatbot For Ecommerce
Shoppers often have one question standing between browsing and buying. ChatNestly gives your online store a 24/7 AI assistant that can answer product questions, explain shipping and return information, capture leads, handle order enquiries, and bring in your team when a customer needs personal help.
No credit card required · Install when your assistant is ready
Why teams Love ChatNestly
Designed for shopify stores, woocommerce websites, direct-to-consumer brands, marketplaces, and online retailers.
Answer Product Questions Instantly
Support Customers 24/7
Train AI With Your Store Content
Capture Shoppers & Leads
Handle Order Enquiries
Switch From AI to Human Support
Key platform features
Configure the experience around your business instead of forcing every team into the same workflow.
Add one lightweight script to WordPress, Shopify, WooCommerce, Wix, Laravel, React, PHP, or another website.
Configure each chatbot’s reply language and create assistants for the audiences, brands, or regions your organization serves.
Keep website and WhatsApp conversations visible in the workspace with clear AI and support-agent replies.
Match the widget to your website without rebuilding it. Control the chatbot identity and where its launcher appears.
Build answers from approved website pages, sitemaps, PDFs, DOCX, TXT, CSV, FAQs, and manual knowledge.
Invite an organization team and decide which chatbots and workspace areas each member can access.
Built for this workflow
Help customers with common product, shipping, return, and store questions even when your ecommerce support team is offline.
Let your AI ecommerce chatbot handle the questions your team answers every day so people can focus on issues that actually need them.
Give visitors a quick way to ask questions while they are still considering a product instead of making them wait for an email reply.
Collect shopper details, product interests, and buying requirements during conversations so your team has useful context for follow-up.
Support multiple website visitors without requiring a team member to manually answer every straightforward question.
Automate routine ecommerce customer support while allowing your team to take over unusual, sensitive, or more complicated conversations.
How it works
Launch carefully, review real visitor questions, and retrain when important source information changes.
Add product guides, policy pages, and store FAQs.
Install the widget on Shopify, WooCommerce, or your custom storefront.
Visitors receive instant pre-sale and support answers.
Your team handles conversations that need a person.
Frequently asked questions
An AI chatbot for ecommerce helps online stores answer customer questions, provide product and policy information, capture leads, handle common enquiries, and support shoppers directly through the website.
A chatbot can answer questions while shoppers are still considering a purchase, collect buying requirements, and help remove information gaps that might otherwise cause someone to leave.
Yes. ChatNestly can use relevant website content, product information, FAQs, policies, documents, and other business knowledge to provide store-specific answers.
Yes. When your shipping and return information is included in the chatbot's knowledge, it can help customers understand those policies without waiting for your support team.
Yes. ChatNestly can collect contact information and useful context during conversations, helping your team understand what a potential customer is interested in before following up.
Yes. Routine questions can be handled by AI, while conversations that need personal attention can be handed over to your team.
ChatNestly can be added to Shopify, WooCommerce, WordPress, and other supported website platforms, as well as custom ecommerce websites.
Yes. ChatNestly supports WhatsApp automation for appropriate customer conversations, scheduled messaging, and supported communication workflows through the official Meta WhatsApp API.
ChatNestly can help you review conversation context and available source information so you can better understand which pages and sources are generating customer enquiries.
Many ecommerce platforms provide a theme, custom-code, or installation area where the chatbot script can be added. Custom-built stores may need a developer to update the shared website layout.
A free plan is available with limited usage. Current paid options and regional prices are shown in the pricing section.
Start building today
Create your chatbot, add trusted knowledge, assign your team, and install it on an approved website.