Privacy Policy
This Privacy Policy explains what information ChatNestly collects, how we use it, when information may be shared, and the choices available to you. Because ChatNestly serves both businesses that create chatbots and people who interact with those chatbots, this policy distinguishes between Customers and Visitors.
Table of Contents
Customers and Visitors
Information We Collect
How We Use Information
Chatbot Conversations
Legal Basis for Processing
Cookies and Similar Technologies
Data Sharing and Service Providers
Data Security
Data Retention
Your Privacy Rights
Children's Privacy
Changes to This Privacy Policy
Contact Us
1. Customers and Visitors
Customers
A Customer is a business or individual that creates and manages an account with ChatNestly. Customers may upload business information, documents, website content, FAQs, product catalogs, and other materials used to train and operate their AI chatbot.
We process Customer information to provide, maintain, secure, and improve the ChatNestly AI chatbot platform.
Visitors
A Visitor is someone who interacts with an AI chatbot created and operated by a ChatNestly Customer. Visitors may communicate with a chatbot through a business website or WhatsApp without having a ChatNestly account.
When you interact with a Customer's chatbot, the Customer generally determines why your information is collected and how it is used. ChatNestly provides the technology and infrastructure that enables the chatbot to operate. If you have questions about how a particular business uses your conversation or personal information, you should contact that business directly.
2. Information We Collect
Information From Customers
When you create or use a ChatNestly account, we may collect:
Name and contact information
Email address and phone number
Company or business name
Login and account information
Billing and payment information
Website content and URLs
Documents, PDFs, FAQs, product catalogs, support articles, and other content uploaded to train your chatbot
Information you provide when contacting customer support
Information From Website and Platform Users
When you visit the ChatNestly website or use our dashboard, we may automatically collect:
IP address
Browser type and device information
Operating system
Pages visited and features used
Session information and usage activity
Cookies and similar technologies
Server and diagnostic logs
We use this information to operate the platform, understand usage, troubleshoot technical issues, and protect against fraud, abuse, and security threats.
Information From Chatbot Visitors
When you interact with a chatbot powered by ChatNestly, we may process:
Messages exchanged with the chatbot
Date and time of interactions
Basic session and technical information
WhatsApp phone number and message content when the chatbot operates through WhatsApp
The information collected may vary depending on how the Customer has configured and deployed its chatbot.
3. How We Use Information
ChatNestly may use information to:
Create and manage customer accounts
Provide and operate AI chatbot services
Process uploaded content and make chatbot responses more relevant
Enable website and WhatsApp chatbot functionality
Process payments and manage billing
Provide customer support
Monitor platform performance and reliability
Detect, investigate, and prevent fraud, spam, misuse, and security incidents
Maintain and improve our products and services
Understand how customers use our platform
Develop new features and improve user experience
Send important service, security, account, and operational communications
Send marketing or promotional communications where permitted and, when required, with your consent
Comply with legal and regulatory obligations
ChatNestly does not sell personal information.
4. Chatbot Conversations
Conversations with ChatNestly-powered chatbots may be stored on behalf of the Customer operating the chatbot.
Customers may use conversation data to:
Understand customer questions and needs
Review chatbot performance
Identify inaccurate or incomplete answers
Improve customer support
Analyze chatbot usage
Investigate customer service issues
Customer chatbot data is logically separated so that one Customer's conversations and information are not made available to another Customer.
If you interact with a business's chatbot and have questions about a particular conversation, request, or use of your information, the business operating that chatbot may be the appropriate party to contact.
5. Legal Basis for Processing
If you are located in the European Economic Area (EEA), United Kingdom (UK), or another jurisdiction that requires a legal basis for processing personal information, ChatNestly may rely on the following legal bases:
Contract: To provide the services you request and fulfill our agreement with you.
Legitimate Interests: To operate, secure, maintain, troubleshoot, and improve our services where those interests are not overridden by your rights.
Consent: For activities that require consent, such as certain marketing communications or non-essential cookies.
Legal Obligations: When processing is necessary to comply with applicable laws or legal requirements.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.
6. Cookies and Similar Technologies
ChatNestly uses cookies and similar technologies to:
Keep users signed in
Remember preferences and settings
Understand how the website and platform are used
Improve website functionality and performance
Detect errors, fraud, and security issues
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the ChatNestly platform.
Where required by law, we will request consent before placing non-essential cookies or similar technologies.
7. Data Sharing and Service Providers
ChatNestly may share information with trusted service providers that help us operate our AI chatbot platform. These providers may include:
AI and language model providers
Cloud hosting and infrastructure providers
Payment processors
Analytics and performance providers
Email and communication providers
Customer support tools
WhatsApp and related messaging services
These providers may process information only as necessary to provide services to ChatNestly or as otherwise permitted by applicable law. Where required, we use appropriate contractual and data protection measures.
We may also disclose information when necessary to comply with applicable laws, legal processes, court orders, protect our rights, prevent fraud or abuse, or protect the security of ChatNestly, our Customers, Visitors, or others.
8. Data Security
ChatNestly uses reasonable technical and organizational safeguards designed to protect personal information and business data from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include encryption, access controls, monitoring, authentication, and security practices appropriate to the nature of the information we process.
No online service can guarantee complete security. You should use strong, unique account credentials and notify us promptly if you believe your ChatNestly account has been compromised.
Your information may be processed or stored in countries other than your own. Where applicable law requires additional safeguards for international data transfers, we will use appropriate legal mechanisms, such as standard contractual clauses.
9. Data Retention
We retain information for as long as reasonably necessary to:
Provide and maintain our services
Maintain customer accounts
Fulfill contractual obligations
Meet legal, tax, accounting, and regulatory requirements
Resolve disputes
Prevent fraud and abuse
Enforce our agreements and policies
When a Customer deletes an account, ChatNestly will delete or anonymize applicable information within a reasonable period, unless retention is required by law or necessary for legitimate purposes such as resolving an outstanding payment, dispute, security issue, or legal obligation.
Retention periods may vary depending on the type of information and the reason it was collected.
10. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing activities
Request a copy of your information in a portable format
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Exercise applicable rights regarding the sale or sharing of personal information under relevant U.S. state privacy laws
To exercise an applicable privacy right, please contact us. We may need to verify your identity before completing certain requests.
If you are a Visitor interacting with a chatbot operated by one of our Customers, some privacy requests may need to be directed to that Customer because the Customer determines how the conversation data is used.
11. Children's Privacy
ChatNestly is not intended for children under 13, or the higher minimum age required in your country or jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to ChatNestly, don't hesitate to get in touch with us so we can take appropriate steps to remove the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, data practices, or legal requirements change.
When we make changes, we will update the Last Updated date at the top of this page. If a change is material, we may provide additional notice through the ChatNestly platform, by email, or through another appropriate communication method.
We encourage you to review this Privacy Policy periodically to stay informed about how ChatNestly handles information.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or how ChatNestly processes data, please contact us for assistance.
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