Ai Customer Support Chatbot
Give customers a faster way to get help. ChatNestly uses your website, FAQs, documents, and business knowledge to answer common questions instantly, capture useful context, and bring in your team when a conversation needs a person.
No credit card required · Install when your assistant is ready
Why teams Love ChatNestly
Designed for support teams, saas companies, service businesses, ecommerce brands, and growing organizations.
Answer Common Customer Questions Instantly, Even Outside Normal Support Hours
Train Your AI Chatbot Using Websites, FAQs, Documents, and Knowledge
Reduce Repetitive Questions Reaching Your Customer Support Team Every Day
Capture Customer Details and Useful Context During Website Support Conversations
Get Notifications When New Customer Messages Need Your Team's Attention
Review Conversations to Discover Common Questions and Missing Support Information
Manage Customer Conversations and Keep Previous Chat Context Easy to Find
Hand Complex Conversations From AI to Your Customer Support Team
Key platform features
Configure the experience around your business instead of forcing every team into the same workflow.
Add one lightweight script to WordPress, Shopify, WooCommerce, Wix, Laravel, React, PHP, or another website.
Configure each chatbot’s reply language and create assistants for the audiences, brands, or regions your organization serves.
Keep website and WhatsApp conversations visible in the workspace with clear AI and support-agent replies.
Match the widget to your website without rebuilding it. Control the chatbot identity and where its launcher appears.
Build answers from approved website pages, sitemaps, PDFs, DOCX, TXT, CSV, FAQs, and manual knowledge.
Invite an organization team and decide which chatbots and workspace areas each member can access.
Built for this workflow
Help customers find useful information immediately instead of making every simple question wait for your support team's next available reply.
Continue answering common questions during evenings, weekends, and other times when nobody from your support team is available.
Use your existing business knowledge to handle repetitive questions so your team doesn't have to type the same response again and again.
Keep conversation history and customer information available so your team can understand what the customer needs before stepping into the conversation.
Review real conversations to see what customers repeatedly ask and identify information that may be missing or difficult to find.
Let AI deal with straightforward questions while your team focuses on unusual issues, detailed enquiries, and customers who need personal help.
How it works
Launch carefully, review real visitor questions, and retrain when important source information changes.
Add your website, help articles, support FAQs, and business documents.
Train the chatbot using the customer information your business already trusts.
Install the ChatNestly widget on your website or support pages.
Customers receive instant answers to common support questions 24/7.
Capture useful customer details and context during support conversations.
Get notifications when new customer messages need your team's attention.
Review conversations to discover repeated questions and missing information.
Your support team takes over conversations that need personal assistance.
Frequently asked questions
An AI chatbot for customer support answers common customer questions using your business knowledge and can pass conversations to your team when personal assistance is needed.
You provide website pages, FAQs, documents, help content, and other business knowledge. Customers ask questions through chat and receive answers based on that information.
Yes. ChatNestly can answer supported customer questions at any time using the business information you've provided, including when your support team is offline.
Yes. You can use relevant website pages, FAQs, help articles, documents, product information, policies, and other business knowledge.
It can handle common questions using your existing information, reducing the need for your team to manually answer the same straightforward enquiries repeatedly.
Yes. Conversations that require personal assistance can be handed over to your team instead of keeping customers stuck with automated support.
Yes. Conversation history can help your team understand what customers are asking and identify recurring questions or missing information.
Yes. ChatNestly can collect useful customer details and enquiry context during conversations for support or follow-up.
Supported notification options can help your team stay aware when new customer conversations require attention.
ChatNestly can be added to WordPress, Shopify, WooCommerce, Wix, Webflow, and other supported platforms, including custom-built websites.
Yes. ChatNestly supports appropriate WhatsApp automation and messaging workflows through the official Meta WhatsApp API.
ChatNestly is designed to handle routine conversations and make information easier to access. Your team can remain involved whenever a customer needs personal or more detailed support.
An AI chatbot for customer support gives them another option. With ChatNestly, customers can ask questions directly on your website and receive answers based on the business information you provide.
Train your AI customer service chatbot with website pages, help articles, FAQs, documents, product information, policies, and other business knowledge. It can handle common questions 24/7 while your support team stays available for conversations that need experience, judgement, or personal attention.
This combination of knowledge-based automation and human handoff is a major theme across current customer-support chatbot solutions.
Start building today
Create your chatbot, add trusted knowledge, assign your team, and install it on an approved website.