Terms and Conditions

ChatNestly ("we," "us," "our") provides an AI-powered chatbot platform that helps businesses automate customer support, lead generation, and WhatsApp communication. These Terms and Conditions ("Terms") form a binding agreement between ChatNestly and anyone who accesses or uses our website, dashboard, or chatbot services (the "Service").

By creating an account, accessing chatnestly.online, or using the Service in any way, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Quick Summary

This summary is for convenience only. The full clauses below are what legally apply.

Topic	In short
Who this applies to	Anyone using ChatNestly's website, dashboard, or chatbot tools
Your content	You own it; you grant us a limited license to process it for the Service
AI responses	May contain errors always verify before relying on them for important decisions
Billing	Subscriptions renew automatically unless cancelled; fees are generally non-refundable
Liability	ChatNestly is not liable for indirect or consequential damages
Changes	We may update these Terms; continued use means you accept the changes

1. Acceptance of Terms

By using ChatNestly, you confirm that you have read, understood, and agree to these Terms. If you are using the Service on behalf of a company, you confirm you have the authority to bind that company to these Terms.

2. What ChatNestly Provides

ChatNestly provides AI-powered chatbot solutions that can be trained on your own business data, including:

• Website content

• PDFs and documents

• FAQs

• Knowledge bases

• Custom business information

We may add, modify, or discontinue features from time to time as the Service evolves.

3. Your Account

When you create a ChatNestly account, you are responsible for:

• Keeping your login credentials confidential

• Maintaining the security of your account

• All activity that happens under your account

• Providing accurate and current information

4. Ownership of Your Content

You retain full ownership of any content you upload to ChatNestly (documents, website data, FAQs, etc.).

By uploading content, you confirm that:

• You own it, or have the right to use it

• It does not infringe on any third party's rights

• It complies with applicable laws

You grant ChatNestly a limited license to process this content solely to operate and improve the Service on your behalf. We do not claim ownership of your content.

5. Acceptable Use

You agree not to:

• Upload illegal material

• Upload malware or malicious code

• Attempt unauthorized access to our systems

• Reverse engineer the platform

• Use the Service to send spam

• Violate any applicable law

• Infringe on intellectual property rights

Violation of this section may result in suspension or termination of your account (see Section 12).

6. AI-Generated Responses and Accuracy

ChatNestly's chatbots use artificial intelligence to generate responses automatically. Because of how AI works, you should understand that these responses:

• May occasionally contain inaccuracies

• Are generated automatically, without human review of every message

• Should not be treated as professional legal, medical, financial, or other regulated advice

• Should be reviewed before you or your customers rely on them for important decisions

You are responsible for verifying any critical information an AI response provides before acting on it.

7. Subscriptions and Payments

If you subscribe to a paid plan:

• Billing may be monthly or annual, depending on the plan you choose

• Plans renew automatically unless cancelled before the renewal date

• Prices may change, with reasonable advance notice

Except where required by law or stated otherwise, fees already billed are non-refundable once a billing period has started.

8. Service Availability

We work to keep ChatNestly reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, technical issues, or outages at third-party providers may occasionally affect availability.

9. Intellectual Property

ChatNestly owns all rights to the platform itself, including:

• Software and source code

• Platform design and branding

• Logos and trademarks

You may not copy, resell, sublicense, or distribute the platform without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, ChatNestly is not liable for any indirect, incidental, consequential, or special damages arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold ChatNestly harmless from any claims, damages, losses, or expenses arising from:

• Content you upload

• Your misuse of the Service

• Your violation of these Terms

• Your infringement of a third party's rights

12. Suspension or Termination

We may suspend or terminate your account if you:

• Violate these Terms

• Engage in fraudulent or abusive activity

• Pose a security risk to the platform or other users

• Fail to meet your payment obligations

13. Third-Party Services

ChatNestly may integrate with third-party providers (for example, WhatsApp or other messaging platforms). Those services are governed by their own terms and privacy policies. We are not responsible for the practices of third-party providers.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service or legal requirements. Continuing to use ChatNestly after updated Terms take effect means you accept the revised Terms. We recommend checking this page periodically.

15. Governing Law

These Terms are governed by and interpreted according to the laws applicable to ChatNestly's business jurisdiction, unless a different law is required to apply to you.

16. Contact Us

Have questions about these Terms and Conditions? Contact us today for clear answers and support. Ready to move forward? Register now and get started with our AI-powered chatbot platform.