Consistent first-line support
Use your help centre, documentation, FAQs, policies, and website as the chatbot knowledge base.
AI customer support chatbot
Give customers a reliable first answer, day or night.
Train ChatNestly on your help content so customers can resolve common questions quickly and reach a person when the conversation needs human judgment.
Designed for: Support teams, SaaS companies, service businesses, ecommerce brands, and growing organizations
Business-hour controls
Choose when human handoff is available and let the AI assistant continue outside working hours or on holidays.
Conversation visibility
Review messages, leads, handoff status, and customer context from the organization workspace.
How it works
From setup to customer conversation.
Build around verified business content, configure the experience, then review real questions and improve the source information over time.
- 1
Connect your trusted support material.
- 2
Customize tone, welcome message, and support availability.
- 3
Install the widget on approved domains.
- 4
Review conversations and take over when needed.
Frequently asked questions
Questions about ai customer support chatbot
Yes. Enable knowledge-only authentic answers to keep business responses focused on the knowledge supplied to that chatbot.
You can hide human handoff outside configured days and hours while allowing the AI assistant to continue responding.
Yes. After a human takes over, the conversation can be returned to AI mode when appropriate.
Build an assistant trained for your business.
Start free, add trusted knowledge, and install your chatbot when it is ready.