Ai Customer Support Chatbot
Train ChatNestly on your help content so customers can resolve common questions quickly and reach a person when the conversation needs human judgment.
No credit card required · Install when your assistant is ready
Why teams Love ChatNestly
Designed for support teams, saas companies, service businesses, ecommerce brands, and growing organizations.
Launch without rebuilding your website
Answer around the clock from trusted knowledge
Capture leads, appointments, and order requests
Control access by organization and domain
Connect eligible WhatsApp Business workflows
Hand complex conversations to assigned people
Key platform features
Configure the experience around your business instead of forcing every team into the same workflow.
Add one lightweight script to WordPress, Shopify, WooCommerce, Wix, Laravel, React, PHP, or another website.
Configure each chatbot’s reply language and create assistants for the audiences, brands, or regions your organization serves.
Keep website and WhatsApp conversations visible in the workspace with clear AI and support-agent replies.
Match the widget to your website without rebuilding it. Control the chatbot identity and where its launcher appears.
Build answers from approved website pages, sitemaps, PDFs, DOCX, TXT, CSV, FAQs, and manual knowledge.
Invite an organization team and decide which chatbots and workspace areas each member can access.
Built for this workflow
Use your help centre, documentation, FAQs, policies, and website as the chatbot knowledge base.
Choose when human handoff is available and let the AI assistant continue outside working hours or on holidays.
Review messages, leads, handoff status, and customer context from the organization workspace.
How it works
Launch carefully, review real visitor questions, and retrain when important source information changes.
Connect your trusted support material.
Customize tone, welcome message, and support availability.
Install the widget on approved domains.
Review conversations and take over when needed.
Frequently asked questions
An AI chatbot for customer service is a software tool that answers customer questions automatically using your business information. It can support website visitors, capture leads, handle common enquiries, and transfer complex conversations to a human team member.
The chatbot learns from information such as your website content, FAQs, documents, product details, and service information. When a customer asks a question, it understands the request and provides a relevant answer based on that knowledge.
No. A chatbot can handle routine and repetitive questions, but human agents are still needed for complex, sensitive, or unusual issues. A strong setup combines AI support with human handoff.
It can answer FAQs, share service information, collect customer details, qualify leads, assist with appointment or order enquiries, provide basic support, and direct customers to a human representative.
Yes. Businesses can connect an approved chatbot to the Meta WhatsApp Cloud API and use the same business knowledge that powers their website assistant. WhatsApp automation can also support scheduled messages, customer categories, and approved bulk messaging.
Yes. ChatNestly is designed for businesses that want to answer customers faster, reduce repeated questions, capture leads, and stay available when their team is busy or offline.
Start building today
Create your chatbot, add trusted knowledge, assign your team, and install it on an approved website.