Availability controls
Set timezone, opening and closing times, active weekdays, holidays, and an offline message.
AI-to-human chatbot handoff
Let AI handle routine questions—and people handle the moments that matter.
Give visitors a clear path to your team while controlling when human support is offered and preserving the full conversation context.
Designed for: Sales, support, service, admissions, property, ecommerce, and customer-success teams
Inline contact capture
If a visitor sends repeated messages without an agent reply, collect follow-up details inside the chat.
Return to AI mode
After an agent resolves the human portion, return the conversation to the chatbot.
How it works
From setup to customer conversation.
Build around verified business content, configure the experience, then review real questions and improve the source information over time.
- 1
Enable human handoff and configure availability.
- 2
A visitor requests a person during support hours.
- 3
Your team receives and replies to the conversation.
- 4
An agent can return the chat to AI mode afterward.
Frequently asked questions
Questions about ai-to-human chatbot handoff
It can be hidden outside the organization’s configured schedule so the AI assistant remains the available option.
The chatbot collects them inside the conversation instead of opening a separate popup.
Yes. Authorized workspace users can return the conversation to AI mode.
Build an assistant trained for your business.
Start free, add trusted knowledge, and install your chatbot when it is ready.